Terms of service.

1. Introduction

Welcome to Orchid Beauty Centre! By accessing and using our website and services, you agree to comply with and be bound by the following terms of service. Please read these terms carefully. If you do not agree with any part of these terms, you may not use our services.

2. Services Provided

Orchid Beauty Centre offers a variety of nail care and beauty services, including but not limited to manicures, pedicures, nail enhancements, waxing, facials, and other beauty treatments. Services are provided by appointment and walk-in, subject to availability.

3. Appointments and Cancellations

  • Booking: Appointments can be made through our website, by phone, or in person. We recommend booking in advance to secure your preferred time slot.

  • Cancellations: We kindly request at least 24 hours’ notice for cancellations or rescheduling. Failure to cancel within this period may result in a cancellation fee.

  • Late Arrivals: If you are late for your appointment, we will do our best to accommodate you. However, your appointment may be shortened or rescheduled to avoid inconveniencing other clients.

4. Payment Terms

  • Pricing: All prices for our services are listed on our website and are subject to change without prior notice.

  • Payments: Payment is due at the time of service. We accept cash, credit/debit cards, and other payment methods as indicated on our website.

  • Gratuity: Gratuities are not included in the service prices and are at your discretion.

5. Gift Cards and Promotions

  • Gift Cards: Gift cards are available for purchase in-store and online. Gift cards are non-refundable and cannot be exchanged for cash. Lost or stolen gift cards will not be replaced.

  • Promotions: We may offer promotions, discounts, or special offers from time to time. These offers are subject to specific terms and conditions, and Orchid Beauty Centre reserves the right to modify or terminate any promotion at any time.

6. Customer Rewards Program

Our customer rewards program allows clients to earn points for every dollar spent, redeemable for discounts on future services. The following terms apply:

  • Earning Points: Clients earn 1 point for every $1 spent on services and products.

  • Redemption: 200 points earn a 5% discount, 400 points earn a 10% discount, and 600 points earn a 15% discount. Points are non-transferable and cannot be redeemed for cash.

  • Expiration: Points expire after 12 months of inactivity on the account.

  • Eligibility: Participation in the rewards program is voluntary and subject to the terms outlined here. Orchid Beauty Centre reserves the right to modify or terminate the program at any time.

7. Health and Safety

  • Hygiene Standards: We adhere to strict hygiene and sanitation practices to ensure the safety and well-being of our clients and staff.

  • Health Conditions: Please inform us of any medical conditions, allergies, or skin sensitivities before your appointment. We reserve the right to refuse service if it may compromise your health or the health of others.

8. Liability and Disclaimers

  • Service Satisfaction: Our goal is to provide the highest quality services to our clients. If you are not satisfied with your service, please inform us before leaving the salon, and we will do our best to address your concerns.

  • Personal Items: Orchid Beauty Centre is not responsible for lost, stolen, or damaged personal items.

  • Liability: To the extent permitted by law, Orchid Beauty Centre is not liable for any injury, loss, or damage resulting from the use of our services.

9. Privacy Policy

We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.

10. Changes to Terms of Service

Orchid Beauty Centre reserves the right to update or modify these terms of service at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the new terms.

11. Governing Law

These terms of service are governed by and construed in accordance with the laws of British Columbia, Canada. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts of British Columbia, Canada.

12. Contact Information

If you have any questions or concerns regarding these terms of service, please contact us at:

Orchid Beauty Centre
1638 E Broadway #102, Vancouver, BC V5N 1W1
(604) 558-4883
hello.orchidbeauty@gmail.com

Last Updated: Sep 3, 2024

By using our services, you acknowledge that you have read, understood, and agree to these terms of service. Thank you for choosing Orchid Beauty Centre.