Welcome to Orchid Beauty Centre's FAQ page! Here, you'll find answers to some of the most common questions about our services, bookings, and more. If you have any additional questions, feel free to contact us directly.

1. What services do you offer?

We offer a wide range of nail care services, including manicures, pedicures, gel nails, acrylics, nail art, and more. We also provide other beauty treatments, such as waxing and eyelash extensions. Visit our Services page for a full list of offerings.

2. How do I book an appointment?

We recommend booking an appointment online through our website, however, you can also book an appointment by calling us at (604) 558-4883, or by visiting our salon in person. We recommend booking in advance to secure your preferred time slot.

3. Do you accept walk-ins?

Yes, we welcome walk-ins! However, appointments are recommended to ensure availability, especially during peak hours.

4. What is your cancellation policy?

We require at least 24 hours’ notice for cancellations or rescheduling. If you fail to cancel within this time frame, a cancellation fee may apply.

5. Do you offer group bookings or private events?

Yes, we offer group bookings and private events for special occasions like bridal showers, birthdays, and corporate gatherings. Please visit our Private Bookings page for more information and to inquire about availability.

6. What is your customer rewards program, and how does it work?

Our customer rewards program allows you to earn points for every dollar spent at our salon. You can redeem these points for discounts on future services. For example, 200 points earn you 5% off, 400 points earn you 10% off, and 600 points earn you 15% off. Learn more on our Rewards Program page.

7. Do you offer gift cards?

Yes, we offer gift cards that can be purchased in-store or online. They make a perfect gift for friends and loved ones! Gift cards are non-refundable and cannot be exchanged for cash.

8. What payment methods do you accept?

We accept cash, credit/debit cards, and other payment methods as indicated on our website. Gratuities are not included in the service price but are always appreciated.

9. What should I do if I have a health condition or allergy?

Please inform our staff of any medical conditions, allergies, or skin sensitivities before your appointment. We will do our best to accommodate your needs and ensure a safe and comfortable experience.

10. How do you ensure hygiene and safety?

We adhere to strict hygiene and sanitation practices. All tools and equipment are sterilized after each use, and our salon is cleaned and disinfected regularly to maintain a safe environment for our clients and staff.

11. Can I bring my own nail polish or products?

Yes, you are welcome to bring your own nail polish or products if you prefer. However, please note that we cannot guarantee the results or longevity of services performed with products not supplied by our salon.

12. What should I do if I am not satisfied with my service?

Your satisfaction is our top priority. If you are not happy with your service, please let us know before leaving the salon, and we will do our best to address your concerns.

13. Do you offer refunds?

Due to the nature of our services, we do not offer refunds. However, if you experience any issues with your service, please contact us within 24 hours, and we will work with you to resolve the situation.

14. How can I stay updated on your latest promotions and offers?

You can stay informed about our latest promotions and special offers by signing up for our newsletter, following us on social media, or regularly checking our website.

If your question isn’t answered here, feel free to reach out to us directly at (604) 558-4883 or hello.orchidbeauty@gmail.com. We’re here to help and look forward to providing you with an exceptional salon experience!